Chief People, Operations & Customer Services Officer
Aviva Life Insurance India Ltd, India
In his current role at Aviva, Amit leads the People Function , Business Operations and Customer Service divisions along with Administration. He plays a key role in furthering the strategic business goals of the organization by 'partnering' for success and has the responsibility for driving Customer focus, Service Mindset and People Agenda in accordance with company strategy. His mantra is building a dynamic, vibrant and agile culture with focus on Innovation and Simplicity, key ingredients to propel the organization to be customer and future ready.
Amit has over 21 years of work experience and prior to joining Aviva, has worked in HR leadership roles at Bank of America, Royal bank of Scotland, American Express and GlaxoSmithKline Consumer Healthcare. He has undertaken regional assignments in Malaysia & Sri Lanka during his career.
Amit graduated with a Bachelor of Engineering degree and is a Management Graduate in Human Resource from Symbiosis Institute of Business Management, Pune. He is also an Alumnus of School of Industrial and Labour relations, Cornell University and Said Business School – Oxford University and a Certified Coach from ICF.
Amit has been recognised both within and outside Aviva for his contributions. Some key awards are Aviva People Living legend award 2017 , CHRO of the year 2017 at Culture & diversity Summit, 'Top 40 HR Leaders' 2014 in the country by Asia Pacific HR Congress. He has Authored several articles on Key HR trends and practices in leading national dailies like Economic Times, Times of India, Financial Express and has been a speaker at various forums Like National HRD events, CII forum, and Management Institutes amongst others.